Vivint customer service is horrible

Vivint customer service is horrible. I ordered a couple of sensors from their website a couple of weeks ago and still haven't received them. So, I spoke with customer service and they told me i need to reach out to the carrier about it. NO!! That's not my responsibility to track down you product. Still nothing. Told them that if i didn't get my order or a refund I'm closing my account. Horrible!!

HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE. ISSUES WITH A SENSOR IN LESS THAN 24 HOURS OF BEING INSTALLED. HAVE CALLED ABOUT IT 4 TIMES AND NEVER GET RETURN CALLS AFTER THEY SAY THEY ARE GOING TO FIX IT ETC.

We had a break-in in our backyard right…

We had a break-in in our backyard right in front of a camera and got no warning or alarm that the break-in occurred.

Always trying to make more money off…

Always trying to make more money off me. Some of the equipment works well, some doesn't, and it's all pretty expensive. The monitoring service is ok but our smoke detectors were constantly alerting and with every false alert I would get a text trying to get me to refer my friends. Just got new equipment installed 3 months ago, it's already going haywire and their customer service response was to charge me $100 for a tech visit or try to upsell me on a protection plan. Don't use this company.

Plenty of flaws with this system

Plenty of flaws with this system - the door sensors "don't work on metal doors" (per Vivint) and there is no way to Arm Away without opening an external door (which makes no sense in many situations). The company needs to do a lot better.

Everything went wrong

Everything went wrong. The lady who signed me up lied, the guy who installed my system left and half my system doesn’t work. I’ve spent hours on the phone with customer service. They are sending me a repair kit that I have to install myself. This is the worst product I’ve ever purchased.