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Let me start by saying the install…

Let me start by saying the install techs (yes two sets came out on separate occasions) were super courteous. My overall experience with the equipment install, nothing but trouble. The slow lagging panel that you couldn’t hear audio or receive audio from doorbell camera was never checked. Checking camera footage from my app was slow and lagging. The garage door opener disconnected all my other garage door openers (car remote & outside wall keypad). I have come home from work and found that my the garage door has opened on its own everyday since install, and twice while I was at home. Smoke detectors were giving the low battery chime for two days straight. I left work early two days in a row for a tech to troubleshoot the issues and he canceled both times. To say I am not happy is an understatement. For the price of this equipment & install I expected better.

Making sure you get the right…

Making sure you get the right information.The first time accuracy

The price was misleading and lack of…

The price was misleading and lack of communication.

I My Vivint experience

Every time a tech is needed they don’t seem to know what they’re supposed to do. The work order doesn’t match the problem. The different departments don’t seem to know what is being done and why. They seem not to coordinate with each other.

Installation and service suck

Installation. Let's see they damaged my home by putting holes in the exterior of my house and just leaving open holes and never telling me about it. So installers are stupid. As far as service. I spend a great deal of my time keeping my system working. I have not had this system for 60 working days and all the time it goes offline. All the time I have to reset my router and my hub. All the time im wasting minutes of my life that I will never get back trying to make sure this system is on. I paid 4K dollars for this POS system and it was the WORST investment I have ever had. Never in all my life. I gave it 2 stars because of the rare chance the cameras and system do work. The picture is clear. Listen to me, if you need cameras, GO to Walmart or literally ANY OTHER PLACE LIKE AMAZON. Buy some cheap cameras and diy. Don't waste your time or money.

I don't like it an I support be trying…

I don't like it an I support be trying this n don't know who contact please help me I really don't like it 504 232 7733

because they doesn't record all the…

because they doesn't record all the time I dont kenow waths ron

Installer said couldn’t get on ladder…

Installer said couldn’t get on ladder was here at 9:30 am left at 6 pm. Couldn’t install screen on wall had a stand. We have 2 yorkies and said we had to put up so we did at 4 pm they had to go out and he was ok with them said they didn’t need to put up. He went out side door to get something and when he came in the pups were downstairs they ran up and was on footstool about 10 feet from him but he raised his foot and said I’m going to kick your dog. I said NO and I put them up but was very upset. I never want to have anything like this again. We told Scott that sold this system to us and he offered to send someone else to finish and I’ve been so upset I told him I didn’t want another install again. It was very upsetting to have someone in our home that threatened to kick our yorkies and they were 10 feet away.

Set up quick but fixing deadbolt is an issue

The set up and installation was quick, but the deadbolt was faulty upon installing. It has taken a month to get a response from the tech to fix the deadbolt. It would be nice if someone could confirm a date and time for the deadbolt fix and get it done.

Could not load the app on my phone or…

Could not load the app on my phone or i-pad. Cannot use app on laptop either since its not offered.

the installations was half A** done

the installations was good . the installer walked away with not explaining how to use the system. when i reached back out, no one returned my call. and my system is super sensitive

Poor Scheduling and Customer Service

We signed up and were set for an install on Friday, May 22, 2026. Somehow, communication broke down and our tech was not sent to our home and pulled to another job. We're then rescheduled to Saturday, May 23. On Saturday, 3 hours after our installation time, our tech reaches out and states he needs to reschedule due to being overbooked and how long our install would take. Upon calling our sales representative he says he will get everything fixed and make our install a, "first priority", for Monday and would call us back momentarily with a confirmation. We never heard back from our sales rep until 2 days later, on Monday, May 25, when we reached out and told him we haven't seen or heard from a tech. Then corporate reached out, via email, stating an appointment, without our consultation, had been scheduled for the next day, Tuesday, May 26. Upon explaining to them that we never scheduled that and were told it would be done Monday, they informed us an appointment was never scheduled. We had to change the a Tuesday appointment to Wednesday at 10AM due to our work schedules. On Wednesday, May 27, we received a message telling us our appointment had been changed again from 10AM to a 4PM - 8PM window. Around 3:30PM I received a call from our tech explaining they scheduled our install as a small service block and he wouldn't have time to do the install and the rest of his scheduled appointments for the day. So once again, I was forced to call our sales representative and corporate to figure out this situation and why we were constantly being pushed to the curb. Finally, things were sorted out and a tech showed up around 6PM on Wednesday and completed our install. Our equipment works great and we are happy with the product. However, the lack of communication and poor customer service has been a nightmare start to this business relationship. You shouldn't be this difficult with your customers and understand as a company how to not overbook and overwhelm your techs. They should not be the ones having to deal with the frustrated, underappreciated customers that your service department screws over. After further discussion with other customers in our neighborhood that signed up that same week. We were the 4th or 5th customer that took multiple days to get their installs done and 2 still have not received their equipment and services, with 1 outright just cancelling everything. You need to do better and actually care about your customers. Everyone is human, but that is highly unprofessional and needs addressed immediately.

Canceling service is next to impossible

I don't have any complaint about the product or services but when it comes time to cancel, they are the worst company. They make cancelling your account extremely difficult and force you to pay for another month of service even after cancelation. They also won't let you cancel before 30 days of your cancellation date, so you have to call back and deal with the long waits and 3rd world country customer service reps that you can't understand. I do not recommend Vivint based on this horrible experience

Glass break sensors triggered when no…

Glass break sensors triggered when no glass was broken, then failed to trigger when glass actually did break. The cameras and thermostat have had to reboot numerous times without warning. Overall the experience hasn't been terrible but I don't believe the system is worth what I'm paying.

Did not install thermostat properly and…

Did not install thermostat properly and raised my ac 10 degrees! Called for them to fix and told me it wasn’t their problem.

Your salesperson did not explain…

Your salesperson did not explain everything she just started talking and asking for information. I would not recommend Vivint to anyone.

Not impressed!!

Not impressed!!

Sneaky finance tactics

Within the first 3 days I had to request a refund as I was double charged on the down payment! Also they denied me and I was fine with it, I understand credit plays a big part in getting security systems. But what they did that I am not happy about is apply for a retail credit card that I did not ask for! Pretty upset about this and I still have time to cancel which is not out of the question yet.

It never seems to work right

It never seems to work nothing but people they promise it will work I just have to up grade and or it’s my WiFi ya still bull shit not happy

Was contacted once so you could come…

Was contacted once so you could come out and install our last smoke detector. I ask if they could come out on a Saturday when I am home and was told the weekends are very busy and they would see what they could do. 5 days later still waiting for done kind of answer. The only thing I have gotten was a butt load of email junk from Vivint. And we have issues with our lock on the back door not locking. Malfunctioning inside of lock housing.

Very disappointed with this experience

Very disappointed with this experience. I was told multiple times that technicians would be coming out, only for the appointment to be pushed back three days in a row. Each time, I drove over an hour to meet them based on the scheduled install time, only to have plans changed again at the last minute. The communication was extremely frustrating because no one seemed to have the same information. Every representative told me something different, which made the entire process confusing and disorganized. I have text messages and phone call notes documenting everything, so the inconsistency is very clear. What should have been a straightforward installation ended up costing our HOA significantly more due to the delays, scheduling issues, and required reimbursements for my mileage and time. Needless to say, the HOA is not happy with how this was handled. To make matters worse, during the install the technician frequently stopped working and spent long periods just sitting around, which only added to the frustration after days of delays. Overall, this was an exhausting and very unprofessional experience. I would strongly recommend improvements in communication, scheduling, and accountability.

Lower my expectations

I suppose my expectation was to have someone come to the house, review the space, offer advice/recommendations, discuss pricing, compare the outside market, go over the contract then install. I felt like sending a technician with limited knowledge was in poor taste. He seems a little frustrated when I changed my mind and after install, went out to start his car and quickly showed me how it worked. I didn't feel very much assurance of concerns. I understand his job was to install but I think I would have benefited from someone to help me understand the above.

BUYER BEWARE

While the products are (mostly) great, feature rich, and top notch, and the monitoring service is awesome, you CANNOT trust every salesperson or trust that the loyalty team is honest or doing their best to make things right when things go horribly wrong. Case in point: our first salesperson was phenomenal, transparent, and responsive to any concerns. The ones who followed up and were supposed to make a defective panel situation better? Complete scam artists. I was tricked into signing up for a $6,000 credit line with an “account verification screen.” I didn’t even know until the next day when the loan service reached out to tell me about both my credit line and my recent purchase on said line. Turns out it wasn’t the worth of the upgrade they were giving me for free to make the situation with my equipment right—it was the cost I was going to pay for this “free” resolution. I turned off the credit line as fraud and submitted the cancellation forms with my details to their document distribution list before the deadline. I even received an automated email confirming receipt. When I called the next day to follow up on it and get an equipment pull scheduled to honor the part about their equipment being returned within a set timeframe, I was told they “never received” that email from the email on my account. That’s okay, though. Any more fast ones will be litigated with that recorded call and proof of document delivery. After over an hour on the phone repeating myself, I finally got what I needed scheduled, and they are allegedly making it right by removing the new stuff and putting the old stuff back up for free. We’ll see when bills come due, because that same agent said the billing department often rejects refunds until the pieces have been verified at their warehouse and everything is resubmitted. Best believe I will be recording what leaves with the technician to make sure they can’t charge me for anything they claim they didn’t retrieve. It’s crazy how a single experience can snowball from dishonesty to fraud to the runaround when it’s caught and called out. My trust is gone. Any further business with this company will be via direct order that I control and scrutinize. All sales people will be asked to leave before I call the authorities for trespassing. I’m being generous with 2 stars only because the equipment, software, and monitoring is excellent when you don’t have any duds in your order. Any other part of the business would get a negative star count from me at this point.

I accidentally deleted the for my local…

I accidentally deleted the for my local police department you sent. I requested a copy of it. I have not received it.

I had a very bad customer service…

I had a very bad customer service experience. I will never forget this conversation from Vivint, I did not deserve. As far as receiving a response from the cancellation on my contract, that went well from the email I received.